Contact Us
Contact Synapik | Customer Support & Smart Home Help
We're Here to Make Your Home Smarter
Whether you have a question, need technical support, or just want to share your experience, the Synapik team is ready to assist you.
1. Main Contact Methods
Customer Support Hub
For the fastest and most efficient help, please use the options below based on your needs.
Live Chat Hours (EST): Monday - Friday, 9:00 AM - 6:00 PM | Saturday, 10:00 AM - 4:00 PM |
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2.Detailed Contact Information
Synapik Inc.
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Mailing Address: Room 302, Huangting E-commerce Technology Park
3rd Floor, Building 3, Baohengyuan Factory
Shenjing Industrial Area, Huaqing Avenue
Qinghua Community, Longhua Street, Longhua District
(Note: For returns, please do not ship items to this address. You will receive a dedicated returns address after your request is processed via Synapik@outlook.com) -
Phone Number (WhatsApp): +86 13392151909
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Phone Hours (EST): Monday - Friday, 8:00 AM - 5:00 PM
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Outside of these hours, please leave a detailed voicemail or send an email.
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Email:Synapik@outlook.com (For general inquiries)
3.Frequently Asked Questions (Quick Links)
Before contacting us, you might find an instant answer in our comprehensive Help Center.
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📦 Shipping & Delivery Policy
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🔄 Return & Refund Policy
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⚙️ Setting Up Your First Device
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🔗 Troubleshooting Connectivity Issues
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📜 Warranty Information
Visit Our Full Help Center & Knowledge Base
4. Follow Us & Join the Community (Social Proof & Engagement)
Stay connected with Synapik for the latest product news, smart home tips, exclusive offers, and to see how other customers are using our products.
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Facebook: [@SynapikSmartHome] - For news and community discussions.
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Instagram: [@Synapik] - For stunning visuals and setup inspirations.
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Twitter: [@SynapikSupport] - For quick updates and support.
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YouTube: [Synapik] - For detailed setup guides and tutorials.
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Pinterest: [Synapik] - For smart home ideas and mood boards.
5. Legal & Business Information (Footer)
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Registered Address: Room 302, Huangting E-commerce Technology Park
3rd Floor, Building 3, Baohengyuan Factory
Shenjing Industrial Area, Huaqing Avenue
Qinghua Community, Longhua Street, Longhua District -
Customer Support Email: Synapik@outlook.com
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Return & Warranty Claims: Synapik@outlook.com
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Data Protection & Privacy: Please read our Privacy Policy and Terms of Service.